Effective Date: 31.07.2025

At sweaty™, your satisfaction matters to us. However, due to the nature of our products, we can only accept returns of unopened and unused items under the conditions below.

1. Return Eligibility

To be eligible for a return:

  • The item must be unopened, unused, and in its original packaging.

  • Your return request must be made within 14 days of the delivery date.

  • Proof of purchase (e.g. order confirmation) is required.

Items that have been opened, used, or tampered with are not eligible for return or refund for health and safety reasons.

2. How to Start a Return

To initiate a return, please contact us at:

📧 support@sweaty.free
Include your order number, reason for return, and a photo of the item (if applicable).

Once your return is approved, we will provide instructions and a return shipping address. Please do not send items back without prior approval.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the item was damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked packages.

4. Refunds

Once your return is received and inspected:

  • We will notify you of the approval or rejection of your refund.

  • If approved, a refund will be issued to your original payment method within 5–10 business days.

  • Shipping costs (if paid) are non-refundable.

5. Exchanges

We do not offer direct exchanges. If you wish to replace a product, please initiate a return (if eligible) and place a new order.